Receiving your item
We advise that you unpack and inspect the goods carefully on delivery and check that the item is as described, fit for purpose and to your satisfaction. In the unlikely event that the item has been damaged during the shipping process please contact us as soon as possible and strictly within twenty four hours of delivery. Failure to do will jeopardise our ability to take action against the couriers and could affect our ability to refund you. All packaging should be retained for inspection.
We may request that you forward detailed photographs of the damaged item and it’s packaging to assist with any investigation. A collection will be organised free of charge at a convenient time once the claims process has been completed.
All new items carry a minimum manufactures warranty of 12 months. Used items carry a 30 day warranty.
Our Returns Policy for website sales and phone orders.
You have the right to cancel your contract of sale up to 7 days from receiving the item. We must receive your cancellation and notice of return in writing or by email. Once the authorisation is confirmed we appreciate the prompt return of the goods within 14 days of cancellation.
The return shipping costs and the safe return of the goods is wholly the responsibility of the customer. We recommend the goods are packed securely to avoid damage and returned via a reputable courier and advise that the item is tracked and fully insured to the purchase value for loss and damage.
The customer has a legal obligation to maintain a duty of care for the goods whilst in their possession. The customer can only handle, try and examine the goods with the same considerations and limitations as if they were assessing the goods in a shop premises. We retain the right to refuse to refund or apply a charge for any losses incurred by the excessive use of the goods during the cancellation period.
The item must be returned in the saleable condition as received, without damage, modification, alteration or adjustment. The item must be accepted and retained by the customer prior to any personal modification or adjustment which will thus forfeit the right of return.
Please note we cannot refund Paypal Surchage fee's and please allow 14 Days from us receiving the return for your refund to be credited via your means of payment.